Any returned desktop, laptop, tablet or printer that is damaged due to customer misuse, is missing parts, or is in unsellable condition due to customer tampering/customer action may result in the customer being charged a higher restocking fee or denied refund based on the condition of the product.HP may test computers and printers that are returned and impose a return fee or deny refund if the customer misrepresents the condition of the product.Also, you assume full liability for products that may be lost or stolen. Any product returned outside the HP Online Store Returns & Exchange policy without authorization may result in a delay or denial of your refund. Do not refuse delivery or return the product without contacting HP first to obtain an RMA.The return label we email to you will enable you to return the item to us.
To return or exchange an item, you must first obtain a Return Merchandise Authorization (RMA) from HP.com Store, either by initiating online or by Emailing us. HP reserves the right to deny any returns in circumstances involving repeated returns or other abuse.Any product which is noted as not returnable.Large format printers (for example, DesignJets) are not returnable unless the product is defective or the return is a result of an HP.com error.Software download/upgrades are not returnable.Packaged software can only be returned if the original packaging is unopened.Gift cards cannot be returned except where required by law.
We cannot accept returns or exchanges for items from the HP Parts Store, HP Technical Support, HP Retailers, HP Software or repairs.Įxceptions for returnable items apply, including but not limited to:
Non-returnable items remain non-returnable. To allow time for holiday shopping and gift giving, purchases made between November 1st and December 25th may be returned until January 15th, 2023.* Check product for specific return policy such as non-returnable products or unopened only If your order is outside of the return window, please contact HP Technical Support for product support. Our return policy on most products* is 30 days from delivery.
0 kommentar(er)
